Custom Order Inquiry

Orders are reserved on a first come first served basis. It is best to put your order in at least 1-2 months ahead of time.

At least 2 weeks’ notice is required for all orders, orders booked less than 2 weeks prior are subject to a $30 rush fee.

A required 50% nonrefundable retainer is needed in order to complete your booking. Deposits are based on the total amount of your cake order and are needed in order to reserve your spot. This is non refundable but transferable bases on emergency cases only. No retainer. No saved date . No cake. No exceptions 

WARNING! Your remaining balance is due the week before your event, by midnight.  Your order will be automatically canceled if not paid, and your retainer will be forfeited. Absolutely no exceptions! 

The full amount is due on orders $50 and under & last minute orders placed within a week of due date. This amount is considered nonrefundable.

All prices are subject to change based on additional decorations, set up, and deliveries (when applicable)

Please make arrangements to come and pick up your cake. A flat surface  and cool car is best for transportation. We are located on the west side of Columbus. All cakes will need to be immediately placed in a refrigerator, until 45 minutes prior to serving.

Once orders are picked up and the designated person accepts the order we are no longer responsible for your items. It is the responsibility of the person picking up the order to ensure the order arrives in 1 piece. Cakes are cooled prior to pickup however driving conditions can affect the integrity of the cake. It is important to drive slow, place the cake on the floor of car in a clean dry place. In summer months it is recommended to drive with the air on high to keep the cake cool.

We always aim to please and ultimately want you to have an amazing experience, however if for some reason you are not satisfied with your order we request that this information is shared within 24 hours of your order date and the items are saved for return. Due to nature of our products, refunds are on a case by case basis.